At Gotilo, your satisfaction and trust are our highest priorities. To ensure a transparent and hassle-free experience, we have established a clear Refund & Cancellation Policy to address any concerns related to deposits or transactions on the platform.
Refund Policy
- Uncredited Deposits:
- In the rare instance that a deposit made by a user does not reflect in their Gotilo account, we assure you of a swift resolution.
- Once the issue is identified and verified, a full refund will be processed within 7 business days.
- Eligibility for Refund:
- The user must provide valid proof of the transaction (e.g., bank statements, transaction receipts, or payment confirmations).
- The request for a refund must be submitted within 7 days of the transaction date.
- Mode of Refund:
- Refunds will be processed back to the original payment method used by the user, unless otherwise specified.
- Depending on the payment provider, it may take additional time for the refunded amount to reflect in your account after processing.
Cancellation Policy
- Cancellation of Transactions:
- Transactions once successfully completed cannot be canceled or reversed by the user.
- In case of technical errors or duplicate transactions, users are advised to contact Gotilo’s support team immediately.
- Platform Responsibility:
- Gotilo reserves the right to cancel transactions in case of fraud, unauthorized activity, or violations of the platform’s terms of use.
How to Request a Refund
To initiate a refund request:
- Contact our Customer Support Team via [email/].
- Provide the required details, including:
- Date and time of the transaction.
- Amount deposited.
- Payment method and transaction ID.
- Our team will acknowledge your request and guide you through the verification process.
Commitment to Excellence
At Gotilo, we are committed to delivering a seamless user experience. Our policies are designed to safeguard your interests and ensure your trust in our platform. Should you have any concerns or queries, our dedicated support team is available to assist you at every step.
For more information, please refer to our Terms & Conditions or contact our support team.
Warm regards,
Gotilo Team